25 Jan
2007
25 Jan
'07
4:25 p.m.
Reminds me of an old story about a service call in my DEC Field Service
days.
Naval Air Propulsion Labs in Trenton, NJ had a problem where there TE16
wouldn't come on line.
The engineer that ran the place pulled out a TEK 453 (IIRC) and scoped it
out and called the DEC dispatch and logged a service call.
Since I was the second shift guy working 4 to midnight I just got into the
office. I called him to work the problem. He told me "U83 (IIRC) on the
Logic and Write board doesn't go high when it should so it doesn't
propagate the on line signal to the TM03... I need to get the chiip
replaced."
"I'll be there in about three weeks. I'll have to special order the chip
from logistics," I said.
"Or I can be
there in 15 minutes and replace the LAW board for you."
Guess what he finally agreed to.
Bill
On 1/24/07, David Hunt <dm.hunt at ntlworld.com> wrote:
On 24/1/07 12:45, "Jules Richardson"
<julesrichardsonuk at yahoo.co.uk> wrote:
This is exactly what we do at work, the quick swap to get the
customer back up and running again then repair if possible
back in the workshop. We still carry stocks of components and
have the skills so why not use them?
Same here, the customer gets a replacement system usually within the day
and
the faulty system is brought back for repair at our leisure and re-issued,
after thorough testing, as a replacement unit for a future breakdown.
Dave ;)
Of course it could take another route and
board/module/system swapping
will be done in the field, with repairs then
carried out at base
before re-issue, but I certainly don't think manufacturers
will be as
inclined to build such wasteful systems in a
couple of
decades' time.