20 May
2000
20 May
'00
midnight
Chuck McManis wrote:
As the saying goes, "If you don't live here you probably don't want to go
there." Basically Fry's sucks dead rodents through a hose. And most of the
stuff on the shelf seems to have been returned at one point and never do
they shave a penny off that price. I once heard someone brag that they
didn't need to buy a digital camera, they just bought one at Fry's and
returned it when they were done. :-( That and the fact that they drove the
There was an article in IIRC Forbes Magazine describing Fry's. The nutshell
description was they didn't hire knowledgeable salespeople because their
customers probably knew more than the sales people, and they have the H&H
factor in place (Hoops & Hurdles) when customers want to return or exchange
something. I gather the idea was to put enough pain into the return process
that customers would think twice about returning merchandise.