10 Apr
2012
10 Apr
'12
1:10 p.m.
On 04/10/2012 09:50 AM, JP Hindin wrote:
The documentation seems to be pretty sparse on these
sorts of specifics -
I've been vaguely wondering if an SGI tech generally taught owners this
sort of thing.
That was certainly my experience in the latter half of the 90s. SGI liked
to sell support deals - we had a couple of tame (and probably very
expensive) SGI techs on-call who would either help via phone/net or come in
for site visits, and they were always great for imparting information that
wasn't in the released manuals.
There were quite a few times when they couldn't find what they needed in
whatever documentation they had back at base, either, and had to bounce
things back to someone deep within the bowels of SGI who could replicate
the setup as close as possible and work out what was going on.
cheers
Jules