27 Jan
2005
27 Jan
'05
5:55 a.m.
At 01:34 PM 1/27/2005, Dwight K. Elvey wrote:
Much of our communications is visual. We
watch reactions as we talk. Most people think that they can communicate
properly over the phone. It is a big mistake.
Tell them what you're going to tell them. Then tell them. Then remind
them of what you said. Then they might understand. Maybe.
- John