I am sure many on the list will painfully recognise this scenario:
http://wrttn.in/04af1a
"I had naively hoped digitization would solve our problems forever. My
manager was reading a dense book about it that I picked up out of
curiosity. It had seemed persuasive.
But, the old-fashioned phone and email tree worked a bit better. The
old research division is still mostly intact, and their physical library
exists. ... The paper documents tauntingly sport IDs announcing that
they had been digitized by Big Digitization Corp at some point in the
past. Who knows what happened to that archive."
--Toby