22 Apr
2011
22 Apr
'11
4:20 p.m.
On 22/04/11 20:44, Fred Cisin wrote:
First form of medical burnout: hazing
Second: frustration of dealing with the bean-counters
Third: losing patients, and realization that the state of the art isn't
really what it is hyped as
It is certainly not unique to the medical profession. But few
non-military fields are as vicious.
Retail is one of them.
First form of burnout: self-entitled customers who insist that they're
right, even though they (and the guy behind the counter) know that in
this case, The Customer Is Wrong.
Second form of burnout: beancounters. I've had to submit an expenses
form four separate times to get it approved. First they didn't like my
signature, second time they didn't think it matched the one on my work
contract, third time they didn't think my numbers added up (I told them
to get a calculator... "but it's already been rejected, just resubmit
it")... and the last time they finally got the hint and accepted the
damn thing.
The total damage? ?34 for a train ticket, and ?1.30 for a Manchester
Metrolink ticket.
Third form of burnout: Unreachable KPIs ("Key Performance Indicators").
"Make 20% more in sales than last year, or you're fired."
"Every $PRODUCT must be sold with 20% by value of other $PRODUCTs, or
you have to call the Regional Manager and explain yourself".
All stick, no carrot. There's no bonus for meeting the target, only a
punishment for *not* meeting target.
Staff turnover rate is roughly four in six months. I'm the second
longest serving member of staff in the store, and I'm off to pastures
new at the end of May. Thank $DEITY.
In auto repair, the newbie would be
sent to get spotted paint, rubber nails, and a metric Crescent wrench (all
of which actually exist).
The ones I heard a lot were "a bucket of welder's sparks" and "a large
can of Tartan paint" :)
--
Phil.
classiccmp at philpem.me.uk
http://www.philpem.me.uk/