9 Jun
2003
9 Jun
'03
7:03 a.m.
On Mon, 9 Jun 2003, Doc wrote:
Why? Much better "I don't know" than "I don't know, but
instead of
admitting it, I'm gonna try to blow smoke up your butt."
When the question is, "Do you have any more of these?" or "Where is the
<x>?" (you know, simple stuff like that) then the answer "I don't
know"
is not what I would consider "helpful". They may as well not even bother
coming onto the sales floor.
I will agree that expecting *help* there is nuts.
But folks, I bill
in the neighborhood of $100/hr for knowing what to do with/to/about a
computer. Can I *really* expect a $9/hr sales kid to know more than I do?
Perhaps not, but I sure the hell expect them to be able to say more than,
"I don't know". AKA CompUSA sales people. Those idjits are at
least as clueless as
Fry's help, but seem to be fundamentally incapable of admitting it.
I don't shop there either so I wouldn't know.
They're kids, man. They're working for dirt
wages, and they get less
training time than a janitor. And I've found, at least at Fry's, that if
I'm half nice to them, they'll try really hard to find somebody who does
have an answer.
My mood turns sour only after asking them for help. I give everyone the
benefit of the doubt until they prove otherwise.
--
Sellam Ismail Vintage Computer Festival
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