5 May
1998
5 May
'98
8:53 a.m.
/rant=on
If a company discontinues a product,
I generally won't hold it against them.
If a company discontinues support on a product,
while this is upsetting, if it's an old
product, I won't hold it against them.
But if they have the gall to discontinue a product,
cut off all support, and then refuse to supply source listings,
drawings, or whatever because "It's proprietary" . . . .
You bet your ass I'm gonna raise Holy Hell, flame them at every
opportunity, and discourage ANYONE from doing business with them.
The management of such companies should be burned at the stake.
/rant=off
We now return you to our regularly scheduled program . . .
Hotze wrote:
Anyway, lets call, e-mail, fax, walk up and
talk to, etc. people at
various companies and talk about tech support, etc. for old OLD products.
There are a few companies that openly share information on any and all products
they've ever made. AST comes to mind most of all. You can call an 800 number to
access the touch tone system for Fax Facts and they send your fax machine
whatever data sheets you need, on their dime.
On the other hand others, like ArtiSoft, are barely supporting the products
they're selling at presently without some sort of 900 number for what they call
support.
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Russ Blakeman
RB Custom Services / Rt. 1 Box 62E / Harned, KY USA 40144
Phone: (502) 756-1749 Data/Fax:(502) 756-6991
Email: rhblake(a)bbtel.com or rhblake(a)bigfoot.com
Website: http://members.tripod.com/~RHBLAKE/
ICQ UIN #1714857
AOL Instant Messenger "RHBLAKEMAN"
* Parts/Service/Upgrades and more for MOST Computers*
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