25 May
2006
25 May
'06
4:16 p.m.
On 5/25/2006 at 9:04 AM Joe R. wrote:
I beg to differ. I use FedEx ground almost everyday
and I've never seen
them pick up or deliver ANYTHING in a RPS truck.
That's because FedEx bought RPS, and retired the aging fleet. On the
matter of the destroyed tuba (it had to have been dropped from quite a
distance to sustain the damage it did)--they essentially gave me the
run-around for almost a year (while keeping the damaged goods and further
damaging it). When confronted about the delaying tactics, they pleaded
organizational problems (we closed the customer service office in your area
and the records are a mess). Maybe they've improved since that time, but
the only way I got my money back was to file a small-claims action against
the packaging outfit. I don't know if Fedex ever paid the claim.
Now Fedex express service (not the green logo trucks, but the blue logo
trucks) is exemplary. They've always paid off on claims promptly, are
courteous, and appear to handle things carefully. I'm a loyal customer
there. But for bulk packages, I don't see a lot of difference between
Fedex Green and UPS. In my area, I actually get better service from the
UPS personnel.
Cheers,
Chuck