Companies don't survive if they make consumer
products that wear out
in "a year and day".
Sure they do, provided it doesn't lose them too much.
This is commonly the case in many branches of consumer electronics,
where a comparatively large fraction of the customer base heat-seeks[%]
more often than that anyway.
But if you did a study of current state of the art
electronics, you
would find it to be far superior to that of 20 years ago. Even if it
won't provide a maintenance manual.
Actually, for him (and to some extent for me), not providing a
maintenance manual makes it inferior *per se* - it has to be enough
better to make up for that and then some to be counted as better.
[%] See
http://www.catb.org/~esr/jargon/html/H/heatseeker.html.
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