30 Mar
2009
30 Mar
'09
2:48 p.m.
probably need to take this offline.
I am too busy to continue - I need to continue making customers happy
with the things that I sell. 99.9 percent, 7000+.
that's the problem these days, companies don't
care about the customer, all they care about is getting the sale, then moving on.
after all, customer service doesn't make money, it's a money pit.
totally wrong thinking, but that's how businesses operate these days.
Customer service extends to honesty in descriptions and photographs,
reasonable shipping costs, up front terms of sales, answering picky
questions, reasonably prompt shipping, adequate packaging, etc.. And
then there are the problems that need to be sorted out - dealing with
lost and damaged packages, making unhappy customers happy, eating
extra costs that add up, bending rules and terms for buyers, extending
credit, dealing with shippers and insurance forms so buyers do not
have to, often extending refunds when shipping goes bad, and so forth.
These do not count for you?
yeah like feedback ever bloody works. not.
With this attitude - no, it will not work for you. If you do not use
it, it is useless.
--
Will