Updated Dilog contact information

Delivered-To: cmcmanis(a)mcmanis.com From: Jack Olson <jacko(a)dilog.com> To: "'cmcmanis(a)mcmanis.com'" <cmcmanis(a)mcmanis.com> Subject: FW: DLI MOVE Date: Wed, 31 May 2000 09:27:09 -0700 ---------- From: Jack Olsen Sent: Tuesday, May 30, 2000 11:35 AM To: Jack Olsen Subject: DLI MOVE WHAT'S HAPPENING AT DLI/DILOG? If you've tried to reach us in the last couple of months, you probably sense that there is something going on. Well you're right. The facility that we have been occupying in Irvine for the last eight years was sold to a church. So we had to relocate. We found the perfect site only 3 miles away in the city of Tustin and proceeded to make what was supposed to be a seamless move to our new digs the first week in March. Well, it wasn't so seamless. The first problem was that even though we are close to the old place, the new one was in a different area code, so we had to change telephone and fax numbers. OK, the telephone company will take care of referrals from the old to the new number. However, a good amount of our communications with our customers was via email. Now you have to understand our internal network and connections. We have a Novel system for file, print, email and Internet access. the Novel is connected to a Linux firewall Internet gateway. The Linux accesses the Internet every 15 minutes during the day to retrieve and send email for the company, then delivers it to our desk with Microsoft exchange. Nice working system. No problem. Just disconnect the parts at the old place, and reconnect at the new, plug into the wall and run. Right? - - Wrong. The Novel systems disk decided that it didn't like the climate at it's new home and proceeded to show its displeasure with a series of strange metal against metal sounds. No problem, we have a Libra library backup system and are fully backed up. Put on the new disk and restore the Novel system. Well, the Libra is one of the first ever made and has been chugging away everyday since we originally installed it. The DAT drive went on strike and had to be replaced. Once that was done we found out how important it is to remember where one packs the backup tape set. OK its now late March, the Novel server is up and running, but the building Ethernet wiring is not correct. Emails are being received sporadically. Bob gets the building wiring squared away and all is looking well when we receive a registered letter from Concentric, our Internet service provider telling us that they are discontinuing our dial- up account on Apr. 24. Time to enter the 21st century - we proceed to order an enhanced DSL service. They can't install until May 1. Call Concentric and see if they will stretch our disconnect date until then. Officially they cannot agree to do this. Unofficially it is done - Thank You Concentric. On May 1, our DSL is installed - but we are given the wrong network connection card to the Linux system. Got the correct card - DSL works - WOW - real time mail delivery. So now we're here in our new facility with a fully operational LAN and Internet. If you had some trouble reaching us, we apologize. We are here for you and are now fully accessible via phone - at our new number, fax - at our new number, or email and web page at the same number. Phone 714-508-1040, fax 714-508-1050, email info(a)dilog.com, www.dilog.com. So remember, same great products for Qbus and Unibus, - Same support, - New digs. - Give us a call. Sincerely, The DLI crew