8 Jun
2003
8 Jun
'03
4:33 p.m.
Marvin Johnston wrote:
Frys also had what was called the H&H factor,
Hoops and Hurdles, when
having to return anything. I went with a friend of mine to return a bad
motherboard, and we were in the damn place for about 3 hours. I *WILL
NOT* buy anything there that stands a chance of being bad when I buy it
and having to be returned. On the other hand, I have never had a problem
buying passive components or hardware there.
I keep hearing about that, and I've frankly never seen it. The three
times I've returned goods there, it took less than 20 minutes to get the
replacement approved. Once in Tempe and twice in Austin.
Of course, I never throw away any packaging or receipts until I know
I'm keeping the item, at least 30 days on new parts.
Doc