Clueless Field Service

In a message dated 6/8/98 8:21:29 PM Eastern Daylight Time, maxeskin(a)hotmail.com writes: << A few months ago, PC World did a similar thing, only they made real hardware problems. Cutting the IDE cable on some machines, and rearranging RAM in others (so the SIMMS were no longer paired). Noone solved this. Better yet, the next issue, they published a letter saying that these were clearly artificial problems, and I quote, "IDE cables just don't fail". The guy said that a tech would never think to look at it. >> yes, someone at work told me about it and i just had to read it myself. it was amazing to say the least, but not really surprising. I work at a help desk and i've talked with both end users and these servicers and ive seen all types. some servicers will condemn a bad system board simply because they dont have the jumpers set so it can post! ive also noticed most servicers just swap parts until it works and most dont even seem to check it out before they give it back to the customer. either A+ certification is bogus, or every servicer needs it. david