8 Apr
2004
8 Apr
'04
12:15 a.m.
----- Original Message -----
From: "Tony Duell" <ard(a)p850ug1.demon.co.uk>
To: <cctalk(a)classiccmp.org>
Sent: Wednesday, April 07, 2004 11:29 PM
Subject: Re: IBM Engineers
On which planet have you been living for the last 20
years????
I've never met a field servoid who had any sort of clue whatsoever about
the operation and troubelshooting of computers -- they just replace
seemingly random parts until the fault goes away. Certainly I've never
seen oue use a multimeter, let alone a 'scope...
Heh. I've been stuck in the deal. I used to be one of three Macintosh
field service engineers at Arizona State University.
We used to *really* fix things, and I'm sure Apple would have been really
upset if they knew that we used to really fix things, because it cost them a
lot of lost revenue in parts. I used to carry a multimeter around with me,
so there. (;
I was once taught that the really good troubleshooter
is the guy who
makes some measurements, thinks _a lot_ about the problem, and then
replacees exactly one part, and the machine works again for 10 more
years. I am not that good!
Rules me out as well. I have to tell you, I'm self taught at all of this.
This a hobby that got out of hand. My favorite comment I ever got from a
customer was, "we like you because you don't make stuff up. If you don't
know the answer, you tell us."
"I guess that every form of refuge has its price." --The Eagles
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