7 Sep
2012
7 Sep
'12
7:50 a.m.
These days, regardless of what they say, I open a case
with eBay if I don't have the stuff in my hands after a reasonable allowance for
shipping delay. It doesn't hurt their ratings, so I am told, if the case is later
closed by the buyer as resolved satisfactorily. If I think the seller is acting in good
faith, I'll say as much, that I'm just covering my butt after having a few crooks
abuse my patience in the past.
Yes, this is the best thing to do, because it gives everyone an "out"
with relatively no bad effects. However, it is always good to
communicate before opening a case. For a seller, having a case opened
with no warning is pretty much a kick in the balls. When buyers do it
to me, they instantly go on my blocked bidder list, and never come
off. This was a real problem in the old days, when Ebay had no "safe
period", and a buyer could open a case just a few days after an
auction ended. I remember one auction where I was slapped with a case
sooner that the material could actually arrive if I had shipped the
instant the auction was over.
Anyway, I do not know the specifics of this whole case with the rack,
but at the surface, I think the seller is jumping the gun as far as
relisting is concerned, because Adrian should be able to reopen the
case with Paypal if he really has been trying to get the equipment
shipped - in which case the seller is in big trouble. I have certainly
reopened cases after 40 days for various reasons. However, if Adrian
has just been waiting as the time ticks away, with little or no
communication, there may end up being no joy.
--
Will