Proper packing

That's right. Residential deliveries (the home delivery branch of the Ground operating company) is mostly done by contractors. However, it's more like a franchise than it is a paper delivery route. The upshot is that the home delivery couriers represent the company, but you won't see them out on Christmas day to deliver packages that were found not to have been delivered the day before. Yes, the express part of the company actually did that one year. The station managers discovered that some packages hadn't been delivered on Christmas eve, so they (the station managers) went out on Christmas day to deliver them. I was working for FedEx at the time, and I have to admit feeling a little pride in the company when I answered the door that morning to see a package being delivered. BLS