It's not just Tony's opinion - it's one
that's shared by me; I work for a
Field Service company and the lack of possible component level repair is a
constant pain for us in this 'just swap it out' day and age purely because
some of the components are easily available but the knowledge, schematics
and service books are gone to the hills and most of us are trained
electronic engineers.
In this case the bean counters are right - the component swap field
service model just does not make economic sense anymore. It has not
for, what, twenty years? In most electronic firms, component level
swapping, especially at the board level, is not worth doing for most
cases. The net result is the same - the systems get back up and
running quickly, stay up and running, customer anger is minimized, and
the repair costs are minimized.
Whether you think this is practical or not isn't
important because there are
people out there paying real money to have that sort of service because they
need it.
Yes, in the industry (AKA real world), I think there are about six.
The millions of other companies, on the other hand, switched over to
the depot level repair model years ago.
--
Will