25 Oct
1999
25 Oct
'99
5:12 a.m.
--- Sean 'Captain Napalm' Conner <spc(a)armigeron.com> wrote:
One of the stories about the machine relate to a
package that just showed
up one day. They open it up to find a replacement fan for the machine. It
seems that the machine in question had determined that one of the fan units
was marginal and had placed an order for a new one from the manufacturer.
Tandem's do that. They used to print warning messages on the console that
failover had occurred, but people got out of the habit of reading the logs.
The solution: bypass the customer and order parts directly from the vendor
when faults were detected. Most customers learned that something failed when
a) a part showed up or b) a field-service engineer showed up.
-ethan
=====
Infinet has been sold. The domain is going away in February.
Please send all replies to
erd(a)iname.com
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