21 Mar
2013
21 Mar
'13
2:43 p.m.
On Mar 21, 2013, at 5:18 PM, Chuck Guzis <cclist at sydex.com> wrote:
On the other hand, a 30-year old Le Creuset dutch oven
shed a chip of the porcelain on the bottom. LC sent me a UPS return box and a new pot to
replace it. All it cost was a phone call. What they received was several subsequent
purchases of their goods from a surprised and loyal customer.
Wow! That's a heavy item. I'm quite fond of ours, but I'm glad
to hear that they'll perform a proper replacement if something
comes off.
Oxo, on the other hand... we had one of their tea kettles that
opens when you pick it up. Nifty pot, and a nice cheerful orange
color, but when we discovered sparkles in our tea and determined
that it was shedding its interior enamel into the hot water, we
called and asked for a replacement. We were told that it wasn't
supposed to be heated above medium heat (hope you wanted your tea
next Tuesday...) and that they might THINK about replacing it if
we paid to send it back. We took it to Bed Bath and Beyond
instead (because we had gotten it through our wedding registry
there) and they gave us the cash value of the pot with no fuss.
No receipt, no original box, nothing. We ended up buying a
stainless steel teapot and a coat rack with the money.
- Dave