Bill Pechter wrote:
The only problem with CSSE is they made it so easy to
work on the DEC
stuff Field Service management began hiring the clueless to work cheap
and they lost a lot of the clued folks to people who changed the board
with the RED led lit. One day they worked on VT220's the next they
were promoted to your VAX cluster!
Jerome Fine replies:
Was high voltage a problem working inside a VAX cluster? If not,
then from what I have heard, that may have been a demotion.
I was told that while working on an 11/34A, one fellow from DEC
Field Circus blew all the boards in the backplane when he removed
the memory - seems that he forgot to turn off the power!!
I realize that most DEC techs were not as clueless as this example
(since even I know that the power must be turn off - and I have
rarely forgotten to do so - haha), but it might be best to not assume
what all your fellows were able to do - or at least management
thought they could do.
DEC's designs were among the most maintainable and
reliable.
Of all the companies I've worked for, only IBM had stuff as well
designed for maintainance and with reliable, well designed, field
modifyable diagnostis.
This I do agree with - although I can't vouch for the IBM side.
I often complained about the tension on an IBM 029 keypunch.
I was in the habit of holding either one card drum or the other
to either remove or insert an extra character in the card - remember
when we used to program with a card deck that took 24 hours
to be returned? If the tension was correct, it could be done
with either drum. On occasion when I complained, the tech
refused to accept my assertion that it could be done and therefore
that removing or inserting a character was a valid test. Naturally,
since the tech knew more than I did, he sometimes refused to
"fix" the key punch. At that point, depending on how desperate
I was (if there was another keypunch around), I just went along
or "insisted" that the tension on the key punch be brought up
to "normal" specifications. I could never understand why a tech
would insist that the tension was OK when it obviously was not
just because I wanted to do something non-standard 0.01% of
the time (which would obviously not hurt the keypunch if done
so rarely), especially when 99% of all keypunches could do that
operation since almost all had the tension set correctly.
Sincerely yours,
Jerome Fine