OT? Supera and Diamond Multimedia support

I guess this might be slightly OT, and maybe a little bit of a rant, though lots of Diamond products are easily 10 years old or older... I just found out today that the massive archive of drivers and firmware that was on the the Diamond ftp server [ftp://ftp.diamondmm.com/] is gone. I didn't have the bandwidth to mirror it, but I sure hope someone here got a copy when I recommended months back (Modem/Supra thread) that someone archive it. The support page for Diamond products [http://www.diamondmm.com/support/diamond/] formerly contained links to files on the ftp server. It now has the following posted: S3 or Diamond Brand Support We no longer support customer service or warranty claims on any of our legacy products sold under the former S3 or Diamond brand. As we no longer manufacture these products, and have not for some time, our customer care and warranty claim call volumes related to these products are extremely low. Because of this, we made the decision to discontinue support for these products. If you are experiencing problems with your Diamond or S3 legacy product please contact an independent repair professional. We appreciate your understanding in this matter and hope that this change does not inconvenience you greatly. The above statement seems totally ludicrous, as how is "an independent repair professional" (which I think I more than qualify for) supposed to support these products without the files that were available on the ftp site? I put in a call to their technical support staff at (206) 515-1400, and when I selected option '5' for diamond products, it referred me back to the above support url, claiming that support files were available on the website. The phone system then hung up, and I called back again selecting the Supra support and 'other' products...same thing. I finally got someone on the line by selecting Supra support and the first and only product the phone system mentioned. I think it was option 4 and 1. Talk about a nightmare. Turns out, they've suddenly had a massive influx of calls from other slightly annoyed customers who still support and use all this "obsolete hardware." Personally, I don't see how hardware can be "obsolete" if it works and does exactly what you need it to. They also seemed to have no clue that older versions of firmware and such are very important when maintaining and supporting these things. The ftp server formerly contained nearly every version that had been released. Now its all gone. Some of these products were only a couple of years old too. If other hardware forums haven't had info about this yet, they probably will soon... If anyone else wants to call and ask questions, the phone number above should get you though to someone. I've asked them about returning the ftp site to its former state, as that would seem to be the best solution for everyone right now. -Toth