I just called them today and asked them for a price on a decibel
 meter.  The sales boy on the other end of the phone said "We have some
 multimeters?"...  Ugh.
 
 
I can actually top that.  In the early 90's, I used to do some software
work for an electronics store called Supertronix.  We sold stuff like
Radio Shack, but we actually knew what the hell was going on. :)  Anyway,
one of the high-school kids that was working there told us about the time
he went into RS looking for a GaSFET and was promptly told that he might
have better luck in an auto parts store.
g.