27 Jul
2000
27 Jul
'00
6:38 a.m.
Hello Joe
On 27-Jul-00, you wrote:
<snip>
At first they denied his claim and said that the package wasn't properly
If it's used (like an old computer) it's
"personal
effects" and as such any damage or loss claims will be denied.
That's the most rediculous thing that I've ever heard! packaged. My friend keep pressing the matter until he
got to the UPS
regional representative. He invited him to came out and look at his
packaging equipment (new boxs, a very expensive foam in place machine,
etc). That's when UPS finally gave in and paid the claim. Also we found
found out that UPS never even examined the damaged package, they just
automaticly denied the claim. Persistance pays off.
IMO if UPS insured it then they accepted the responsibility of paying
for it if it doesn't arrive or if it's damaged. It may be time to talk to
a lawyer.
Congratulations, you have discovered the prime goal of insurance -- which is
not to pay out on claims. They will be the LAST ones to admit that, but
they are the FIRST to do that kind of thing.
At 09:26 AM 7/26/00 -0500, Tony wrote:
> This sounds like a great idea. One caution though
-- using UPS between
the
> US and Canada may be problematic.
Yes, I've found with the customs hassles -- it is far easier to carry the
item across the border than to ship it via ANYTHING. When necessary, find a
good customs broker and let them deal with the bureaucracy.
Now you know why UPS is called Untied Parcel Service.
Regards
--
Gary Hildebrand
ghldbrd(a)ccp.com