10 Jun
2016
10 Jun
'16
11:32 a.m.
On Fri, 10 Jun 2016, Dave Wade wrote:
Of course, that's the kind of arrangement I had in mind.
Thanks, good to know. Might be useful to adjust some people's attitude
("you need to live with that") in the future. :)
Maciej
You can
surely get a proper Linux support contract -- proper as in: if
you
trigger a bug (which may be anything from a
protocol violation, through a
security hole, to a crash) in the kernel or other core component, then you
can
log it with your support provider's bug
tracking system and get it fixed
with an
update release of the offending component
provided within an agreed
reasonable time frame, having live access to the bug status throughout the
cycle.
You can but you will have to pay a subscription, and that will be expensive.
You will also have to stick to a supported release such as Red Enterprise
Hat. Now can you
get it with Windows? This is a serious question -- I've been
asking
various IT people about it many times over the
years, and only got evasive
answers (if any), but perhaps I asked the wrong people.
There are several options. Basic support is provided in the base licence,
i.e. you get the fixes. Some of the licencing options include additional
support calls. If you are big enough you will have a Technical Account
Manager (TAM) who will assist in managing these calls. However, the bottom
line is you can always raise a per-incident support call on supported
software by ringing the support number and giving them a credit card. It
used to be ?200. I have done this thee times I the last 20 years. Twice its
been a known problem and received a refund.