Shoddy UPS service! was RE: Announcing... Rent a wreck

That's the most rediculous thing that I've ever heard! I hope they find your computer lab. If not, then don't give up. Demand to talk to their supervisor and keep going up the corporate ladder until you get satisfaction. A friend of mine just shipped some VERY expensive HP equipment to Japan via UPS and they totally destroyed it in the process. At first they denied his claim and said that the package wasn't properly packaged. My friend keep pressing the matter until he got to the UPS regional representative. He invited him to came out and look at his packaging equipment (new boxs, a very expensive foam in place machine, etc). That's when UPS finally gave in and paid the claim. Also we found found out that UPS never even examined the damaged package, they just automaticly denied the claim. Persistance pays off. IMO if UPS insured it then they accepted the responsibility of paying for it if it doesn't arrive or if it's damaged. It may be time to talk to a lawyer. BTW don't let the lack of a foam in place machine disturb you. The Mail Boxs Etc offices don't have them either and they're 40% owned by UPS. Also your claim isn't related to how well it was packaged, it's about UPS losing it completely. Joe At 09:26 AM 7/26/00 -0500, Tony wrote: