EU

----- Original Message ----- From: "Billy Pettit" <Billy.Pettit at wdc.com> To: <cctalk at classiccmp.org> Sent: Friday, June 09, 2006 9:37 PM Subject: EU "And no, we didn't lose any customers because we stopped providing maintenance manuals. The demand for disk drives soared last year to 376 million units, a 23% jump over the previous year. I know you didn't buy any, and we'll have deal with that loss. But out of the tens of millions we sell every quarter, not a single paying customer asks for documentation other than spec sheets and the fluff manual that is standard today." Any how many hard drive companies are actually making a profit moving those 376 Million units? I don't expect blueprints and electrical schematics with the electronics I buy. But I do expect some way of finding out if the hardware is actually broken or something else (software, bad inputs etc) is causing things to not work. What percentage of returned electronics are sent back 100% working because people didn't have a good way to troubleshoot what the real problem was in the system? TZ