25 Aug
2003
25 Aug
'03
5:13 p.m.
At 02:25 PM 8/25/03 -0400, you wrote:
FileZilla
filezilla.sourceforge.net
Sorry, that sucks.. Some companies require address information for online
purchases to reduce fraud. They check the billing address against the
address on the credit card. That's what I've heard, at least.
I've seen some that do that to but these people billed it without
question. It wasn't till I wanted replacement software that they checked it
and objected.
Joe
----- Original Message -----
From: "Joe" <rigdonj(a)cfl.rr.com>
To: <cctalk(a)classiccmp.org>
Sent: Sunday, August 24, 2003 5:51 PM
Subject: WS-FTP and the AssHoles at Ipswitch
I've run into a problem with a software
company called IPSWITCH that I
thought the rest of you might like to know about before you have any
dealings with them.
As some of you already know the hard drive in my PC crashed a couple of
weeks ago. One of the programs that I lost was fully licensed and
registered copy WS-FTP that I had purchased on-line only a week before
from
IPSWITCH. I did manage to recover the
registration information along with
the Proof of Purchase message from IPSWITCH. On the 20th, I contacted
IPSWITCH's customer support via their website and asked for replacement
copy of the program and gave them all of the required information. That
was
almost a week ago and I never heard back from
them. This morning I called
them and asked about the replacement program. They said that my program
had
been de-activated for FRAUD and that I would have
to buy a replacement
copy! Their policy clearly says that they will provide support and a
replacement program for up to one year and since I only bought this
program
on the 13th of this month, I told them that there
was no way that I was
going to pay for a replacement copy and was entitled to a free
replacement.
They said that because I'd failed to provide
my street address FOR THE
ON-LINE PURCHASE that they had revoked my registration! As you all
realize, there's absolutely no reason for them to require me to provide my
street address for an electronic purchase. The only possible reason that
they would need that would be in they intend to sell my address to the
junk-mail services. I asked about this and the representative got evasive.
I asked to talk to their manager and was given the run around. I left a
message for the manager to call me and none ever did. I've also called
them
again this afternoon and again the manager
"was not available". Again I
left a message for the customer service manager to call me but I still
haven't recieved a call and I doubt that I will.
I would strongly advise anyone NOT to do business with this company!
Not
only do they fail to deliver the support that
they say they will but they
also don't bother to reply to e-mails or phone calls. In addition, it
appears that they WILL re-sell their customer's personal information to
the
> junk-mail services and I would have to assume to any others such as
> SPAMMERS and telephone silicitors as well. As for me, I'm going to contact
> my credit card service and have them retract my payment to IPSWITCH and I
> will never do business with them again!
>
> Joe