9 Nov
2010
9 Nov
'10
4:08 a.m.
On Monday (11/08/2010 at 06:33PM -0500), Steven Hirsch wrote:
Advin are just useless.. I was contemplating the purchase of a smaller
Pilot programmer on eBay and dropped them a note to make sure that the
bipolar PROM family was covered. They told me to "..download the Captain
software and see what it offered on the menu". The implication being
that anything in the software was supported by the programmer. The
software featured all the PROM types I was interested in! Good news.
Bad News: $150 + shipping later, I discovered that it produced only
errors when trying to read a PROM. Dropped another note to their "tech
support" folks and a different person responded with "..oh, that model
doesn't support PROMs" (!) In frustration, I asked why I had been told
to look at the software for answers. The response was along the lines of
"well after you looked at it you should have contacted us to see what
that hardware actually covers...". Which, of course, had been the
original question.
They are now prominently on my crap-list of vendors to avoid.
Steve
p.s. - Good luck with the software!
:-) Thanks!
I get the impression that the "tech support" people are just sales people
who can't be bothered to find out the real, factual answers. The response
I got was really just a sales pitch for a new $700 programmer...
to which I replied, that if I were to get a new programmer, I would
certainly get one that had Linux host software.
I can understand them not wanting to burn large amounts of support time
or effort on obsolete product... but I don't think we got anywhere
close to that with my simple request for information.
I've added them to my crap-list too.
And Dan on this list has sent me some old DOS software to try so we'll see
what we get. Thanks Dan.
Chris
--
Chris Elmquist