Not too many years ago, they used to leave a little
yellow form advising
that they would try again on the following day or you could call the
distribution site and arrange to pick it up yourself. Presumably, they
have concluded that paying claims under the current system is less
costly than under the old.
Actually, I still receive the little yellow notices on
occasion. Most of the time though I request that a sender use USPS
as I've had much better luck than with UPS. RPS I've only used for
RMA's to/from IBM because it was their preferred mode of shipment but
I never had any problems with them. I avoid UPS like the plague
normally though. With the monitors that they've trashed, it was
never the picture tube that got busted but the outer casing. The
same with this Mac G3...plenty of styrofoam packing from Apple but
they shattered part of the side panel.
Jeff
--
Collector of Classic Microcomputers and Video Game Systems:
Home of the TRS-80 Model 2000 FAQ File
http://www.geocities.com/siliconvalley/lakes/6757