On Wed, 9 Jan 2002, Eric Dittman wrote:
No, I've had the miniPCI MODEM replaced as my
system was shipped with
the Actiontec and I had specified the 3Com, so Dell sent a tech to
swap the card. I also had the SXGA+ screen replaced twice. The first
screen developed a flicker, so they sent a tech to replace the screen.
I didn't the the second screen looked even, so they had a second
screen replacement installed. I didn't have to make up any excuse, I
just told tech support I was unhappy with the way the LCD looked.
Finally, I had a problem with the mouse developing a mind of its own.
The keyboard (with built-in eraser-head pointer) was replaced, and
when the problem reoccurred they sent a new palmrest (which has the
touchpad built-in), which fixed the problem.
So, in other words, your laptop basically sucked as far as quality goes?
:)
Each time the techs arrived the next day, with the
replacement part
and tools, and the techs (I've had three different techs) all knew
what they were doing.
Dell on-site tech support is subbed out to local contractors who are
supposed to be "Dell certified" or whatever. So that explains why some
people may have good service, and others lousy, when it comes to on-site
support. It depends on the local contractor.
So yes, I've had problems, and yes, Dell did give
me outstanding
support and service.
Again, you got lucky.
Sellam Ismail Vintage Computer Festival
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