Modern compared to old (was: Re: Advice for tape drive repair / maintenance)

Apologies for this, but..... On 20/12/06 00:05, "Alexandre Souza" <alexandre-listas at e-secure.com.br> wrote: Only half a million? :) Some of the LJ4's we look after have done 1.5m pages with no problems..... At this point I should say I work for a fully accredited DEC/Compaq/HP maintenance company so we see a lot of printers. The most troublesome are the newer ones, the so-called 'consumer grade' ones. Since HP won't sell maintenance parts of these printers to the likes of us trained professionals we have to rely on their own contracted service monkeys to 'fix' them. For the last 3 weeks (Weeks!) we've been battling with HP 'service' engineers for a Laserjet 3500; we tell them what's wrong with it (because we know), they turn up with the wrong bits and/or spend hours poring over it because they've not seen one in the field before. Thanks, HP, the printer company! After said engineers have left and most of our customer's printer doesn't function correctly aside from printing a demo page I strip it down and rebuild it this morning (in the UK this is known as the 'bollocks to it' approach) and find a couple of things that both HP contractors didn't do correctly, ie put it back together correctly. Merely 20 years ago the maintenance engineer's heads would've been on blocks if they'd not done their job properly, as would the manufacturing company. Don't get me started on the self-destructing properties of the 'new' Laserjet 4250/4350 fusers..... Massively off-topic, apologies for the rant! -- Adrian/Witchy Binary Dinosaurs creator/curator Www.binarydinosaurs.co.uk - the UK's biggest private home computer collection?