IBM Engineers

>> -----Original Message----- >> From: cctalk-bounces(a)classiccmp.org >> [mailto:cctalk-bounces@classiccmp.org] On Behalf Of Jim Arnott >> Sent: Wednesday, April 07, 2004 9:06 PM >> To: General Discussion: On-Topic and Off-Topic Posts >> Subject: Re: IBM Engineers >> >> I'll second that. Eighties were the heyday of DEC service. >> I was the keeper of a small Dec-net(work) that had an 11/44 >> as the boss hog. It was, IIRC, the first field install of >> RSX-11M+. There were a few s/w problems. DEC didn't >> hesitate to send an engineering team out from Maynard (to >> San Diego). Wrote the necessary patches sitting in my office. >> >> The FSE (Roy) that looked after the systems never (I >> repeat, NEVER) showed up without the proper parts, >> diagnostics and knowledge to fix the problem. (How did he >> know to have a spare HDA for that dead RA-80?) >> >> To all the (real) DEC employees on the list, THANK YOU! You >> built a great product and took care of your customers. >> >> Jim Arnott >> 78-94 GD/C San Diego >> >> >> On Wednesday, Apr 7, 2004, at 16:47 US/Pacific, Antonio >> Carlini wrote: >> >> >> > >> > The DEC FS people who used to service the VAX-11/750 >> (this is late >> > 80s, early 90s) and the associated RA60 were actually pretty good. >>