9 Jun
2003
9 Jun
'03
6:57 p.m.
On Mon, 9 Jun 2003, Doc wrote:
instead of
The only place I ever ask for help is the hardware store, and then only
to ask what aisle something is in. At Fry's I give the evil eye to
anyone that approaches.
>> I will agree that expecting *help*
there is nuts. But
folks, I
>>bill in the neighborhood of $100/hr for
knowing what to do
>>with/to/about a computer. Can I *really* expect a $9/hr
sales kid
>>to know more than I do?
>
>
> Perhaps not, but I sure the hell expect them to be able
to say more
than,
"I don't know".
Why? Much better "I don't know" than "I don't know, but
admitting it, I'm gonna try to blow smoke up
your butt."
When the question is, "Do you have any more of these?" or
"Where is the <x>?" (you know, simple stuff like that) then
the answer "I don't know" is not what I would consider
"helpful". They may as well not even bother coming onto the
sales floor.
AKA CompUSA sales people. Those idjits are at
least as
clueless as
Fry's help, but seem to be fundamentally
incapable of admitting it.
I don't shop there either so I wouldn't know.
They're kids, man. They're working for
dirt wages, and they get
less training time than a janitor. And I've found, at least
at Fry's,
that if I'm half nice to them, they'll
try really hard to find
somebody who does have an answer.
My mood turns sour only after asking them for help. I give
everyone the benefit of the doubt until they prove otherwise.