5 May
1998
5 May
'98
12:45 p.m.
>
> Well, this kind of comes from a rant of mine... ya see, on my
computer, I
> origionally had an AMD InterWave chip on my sound
card, but found
that it
> was STB made. It was made in Dec. 1996. I called
about it in Dec.
1997,
> and NO ONE at their technical support knew
ANYTHING about it. And
that's a
year after it
was made!!!
Don't get me started on Tech Support, or the lack of it.
When I call Tech Support I will have made some attempts to check the
obvious, gather evidence, and solve the problem. In particular :
I'll have checked the 'bleeding obvious' - that it's plugged in, that I
I'll have read all available documentation, including, but not limited
to
the user manual, tech/service manual (if available),
schematics, data
sheets on the chips, command reference, processor instruction set,
language standards, etc as appropriate.
I'll be sitting in front of my machine with a 'scope, logic analyser,
software debugger, etc at the ready
Alas this seems to mean that I know more about the product than the
company that sold it to me. Tech support seems to consist of either
telling me to check I've inserted the disk correctly or reading the
user
manual to me very, very slowly (I am not kidding...). I
am fed up with
You've got to be gentle w/tech support. For one thing,
they're
nothing more than figureheads for the company, also, they are
treated fairly poorly, according to PC World. Most have no desire
to spend 8 hours reading assembly listings. There's just no
encouragement, like with teachers. In the end, they just get tired.
> Anyway, lets call, e-mail, fax, walk up and
talk to, etc. people
at
> various companies and talk about tech support,
etc. for old OLD
products.
> (Like calling up IBM... "Hello, I've got
this 8" disk here, it was
new in
> package, and it was not free of mechanical errors.
I want my money
back!")
IBM are better than most, at least for providing parts/manuals. They
may
claim that a machine never existed (IBM UK told be
there was 'no such
thing as a PC-jr'), but they can often find all sorts of things given a
part number or forms number.
Have you ever gotten a response?
Or saying that we found a bug in the 4K MS tape
basic, etc. ;-)
Sending in bug reports (and even better, fixes) for ancient products is
great fun :-).
Agreed.
C'mon d00dZ, 1've got \/\/1nd0ze 98 beta on ftp.aol.com/max/42342/!!!
Let's get some c00l \/\/aReZ, Man!
-tony
______________________________________________________
Get Your Private, Free Email at http://www.hotmail.com