On Mon, 25 Aug 2003, Roger Merchberger wrote:
So, at
least in that sense, IPSWITCH was "right".
No -- IPSWITCH isn't right -- if the OP didn't provide the address and they
*required* it for fraud protection, they should have never billed his
credit card or let the transaction go thru in the first place.
True, I was only
telling 'ok' about the requirement for the address
info in the first place... indeed, if their system did not get that
info, it should have trapped into a required-field thing, and not
let the auth go through.
Still, Joe can "fix" this simply by calling his bank or ccard and
have them undo the transfer. Nasty, but hey, if they don't want to
TALK to customers, lets discuss things through bank statements ;-)
Well, not exactly. I can get my money back that way but the bigger
problem is that I have the URLs and passwords to a lot of websites saved in
WS-FTP and I have no way to get the data out of it. I lost a lot of my
saved E-mail messages including many that had the passwords, account names
and URLs saved in them. I did manage to recover the WS-FTP data file that
had all that saved in it but without a working copy of WS-FTP I can't
access it. :-(
Joe