29 Jan
2007
29 Jan
'07
7:10 a.m.
William Donzelli wrote:
OK, I could go on ALL NIGHT. Yes, the costs incurred
for repairing
that little dollar part may have only tiny fractional effects on all
of the above mentioned stuff, but as things start to multiply, you
find that there is a lot of money being dumped into a department that
does not actually make any money.
Surely it does generate money, though? If you get a faulty board / widget /
system in and just toss it then you're going to *potentially* make a loss
versus "recycling" that system by fixing it and returning it to the field?
In other words yes there are costs beyond simple employee time and parts cost,
but then the same can be true whether you're board swapping or system swapping
just as much as for doing component-level repair. Which one makes sense to the
business *overall* depends on the nature of the customer(s), nature of the
product(s), and the availability of suitably-skilled staff.