Syquest/Iomega removable cartridge drive interfaces of early 80's

My father worked at a typesetting firm in the late 80s and early through mid 90s, they used Syquest 44MB cartridge drives. Yes, they were horribly unreliable. They'd probably be OK for home use, but it was a fairly normal occurrence to call the service agent in because the drive had stopped working, or they couldn't retrieve data from a cartridge. On several occasions, the service agent would fiddle with the drive, and replace the cartridge, causing the drive to make a very loud scraping, squawking sound, which turned out to be something ripping chunks of coating off the cartridge platters. The agent seemed to use whichever cartridge was closest to hand for testing; on a couple of occasions, he destroyed cartridges that contained vital client data. Most of this info is second-hand, but my father would often come home with stories of the day's Syquest or Mac-related disasters. Mike.