Emails going to spam folder in gmail

[Michael Brutman]

Hi Peter,

About two minutes of searching lead to this:
https://support.google.com/mail/contact/abuse.  The keywords were "gmail
report spam abuse", which led me to a page that was centered on
organizations using Gmail as their backend and how to file a report against
them that Google will handle.  However, the top link of the page was "Need
to report abuse? Please see our Reporting Abuse Incidents page.", which was
a link to a general abuse form to fill out for any Google product including
Gmail.

I selected the product (Gmail), selected "Report an abusive Gmail account"
and that led to "https://support.google.com/mail/contact/abuse", which has
the form you want to use to report the owner of that Gmail account.  There
are enough fields on that form to make your specific abuse report, and
there are plenty of free form entry areas so you can explain how this has
been going on for years.

I'm not sure if you have seen that form or tried this process before.
Clearly what "check212014 at gmail.com" is wrong and is an abuse of the
service.  Please try it out.


-Mike




On Fri, Jan 1, 2021 at 6:15 AM Peter Coghlan via cctalk <
cctalk at classiccmp.org> wrote:

> Hi Mike,
>
> Thanks for chiming in on this.
>
> > Disclaimer: I don't speak for Google ...
>
> > Large corporations (Google included) are basically a scaling problem,
> > especially when it comes to customer service.  I think that's pretty
> > obvious, and stories about YouTube problems and account access are
> legion.
> > I don't have a solution that can be applied to the problems on this
> > thread.  My purpose in posting was to point out that this probably isn't
> a
> > matter of market share or people forgetting not to be evil; it's a
> > technical problem.  Getting the configs right is the first step.
> > Blacklists are also a problem, and clearly sometimes the filters being
> > applied are wrong.  We try to find and fix these things as they are
> brought
> > to our attention.
> >
>
> The big problem is bringing it to Google's attention.
>
> >
> > It took me less than a minute of searching to find this:
> > https://support.google.com/mail/contact/bulk_send_new
> >
> > That's the form to contact the Gmail team for getting help with debugging
> > your mail being marked as spam/phishing attempts, you get SMTP temp-fails
> > or rejects, or other problems.  (The search term was "problems sending
> > email to gmail accounts" - go to the first link, follow the workflow, and
> > assuming all of the preliminary answers to the questions are "I didn't do
> > anything wrong" then you'll get a link to that contact form.)
> >
>
> I spent hours over days looking for something like this (using Google
> searches) and I failed to find it.  I always ended up in blind alleys
> that assumed I was a Google customer trying to get an email into my
> mailbox,
> not a correspondant of a Google customer trying to get an email out.
>
> My issue with Google and evil is that they provide no way that I can find
> to bring abuse of Google facilites (to send spam for example) to their
> attention so that the abuse can be stopped.  For example, someone has been
> testing my mail server to see if it can be used to relay spam by forging
> emails as coming from various email addresses in my domain name and
> addressed
> to check212014 at gmail.com and attempting to feed these emails into my mail
> server (which doesn't accept them) from compromised ip addresses.  This has
> happened nearly two hundred times over a period of five years now.  I have
> made numerous attempts to bring this to the attention of Google so that
> they
> could put a stop to this check212014 mailbox being used for this abusive
> purpose yet I have failed.  You seem to have the magic touch.  Can you let
> me
> know how to bring this to Google's attention?
>
> (By the way, this doesn't tend to happen with hotmail.com addresses to
> pick one
> example.  The reason it doesn't is because on the rare occasions when it
> does,
> reporting the issue to hotmail or whoever using the standard, easy to find
> abuse reporting mechanisms results in the problem being stopped and the
> spammer soon gets fed up having to set up new testing mailboxes every few
> days so they end up moving over to gmail.com instead where they can keep
> the
> same relay testing mailbox for at least 5 years.)
>
> Regards,
> Peter Coghlan.
>
> >
> > Mike
> >
>