We had some Fujitsu Eagles with that exact same problem.
Go figure.
Sent from my iPhone
On Jul 3, 2025, at 13:39, Nigel Johnson Ham via cctalk
<cctalk(a)classiccmp.org> wrote:
On 2025-07-03 16:12, Wayne S via cctalk wrote:
Yes, stats are kept about issues.
Someone should look at the stats and start to investigate when there’s a lot of failures
with the same issue. Explicit instructions should be sent to field engineers to take extra
steps to document what they found and how it was resolved, and report their conclusions
back to the investigation leader.
That’s how IBM did it.
I know DEC kinda did it for software on VMS though their “Software and Solutions”
database. I really liked looking at that.
Sent from my iPhone
>> On Jul 3, 2025, at 12:52, Paul Koning<paulkoning(a)comcast.net> wrote:
>
>
>
>> On Jul 3, 2025, at 2:26 PM, Wayne S via cctalk<cctalk(a)classiccmp.org>
wrote:
>>
>> That’s a good business practice anyway. You want your high price system up and
running as fast as possible, so not having to do more than cursory diagnostics is a good
thing I think deck realize that with the VAX and it’s remote the diagnostic capability as
for the board breaks, IBM used to do that for all the boards they replaced. They even had
a special board breaking tool.
>> My CE from IBM said that it costs IBM more to diagnose a faulty board than it
does to make a new one so that’s why they do it. Breaking the board also ensures that the
engineers won’t get caught up in a side project trying to figure out what went wrong.
> That's true for problems seen occasionally. When people realize a particular
issue appears "too often" it does become an engineering matter, because then it
indicates an issue with design or manufacturing or part selection.
>
> For example, I remember a product that had a memory backup battery issue, which
turned out to be a change in plating for the battery holder. For engineering it turned
into an exercise in learning what "electrovoltaic series" means -- not something
familiar to most digital logic EEs.
>
> paul
>
Stats are very important if the manufacturer has a lot of their own product under
comprehensive maintenance agreements, especially fixed disk drives that would require
major time to recover from backups when they fail. Control Data had a problem once, I
believe it was with the MMDs, where they noticed premature failures in the field. Because
they kept accurate records, they were able to trace it back to serials after a particular
date when a water filter had been changed at the factory and the new one caused some sort
of problem with the epoxy holding the magnetic material to the substrate.
cheers
Nigel
--
Nigel Johnson, MSc., MIEEE, MCSE VE3ID/G4AJQ/VA3MCU
Amateur Radio, the origin of the open-source concept!
Skype: TILBURY2591