Jon Elson's take hits home. A 780 was delivered and VMS was running. We
installed 4.1BSD and it ran fine until it crashed. Field service insisted
we needed a full set of RS-232 wires in our cable. Still crashed
(surprise!). Switched to VMS, still crashed after a while. Local field
service couldn't find it. The big guns flew in from Maynard. First day:
Couldn't find it. Second day: "What, what's that wire doing there? Have a
wire-wrap tool?". Removed wire from backplane. Boots, runs. Engineer
flies home.